Payment

1.1 At the time of booking a deposit is required, outlined in the quotation email

1.2 All quoted prices can be subject to change without notice until the booking is made

1.2 Once the deposit is paid the remaining balance will be due 2 weeks prior to the event taking place

1.3 Your booking will not be confirmed until the deposit is paid

2.0 Amendments to the booking

2.1 If you intend to make any changes to your booking including the date, location or time then you must give at least 14 days notice

2.2 After a booking is confirmed the event duration can not be shortened, however you may ask the contractor(s) to leave the event earlier than organised

2.3 If we need to provide a different contractor to accommodate any change to the booking you may incur a charge of £30

2.4 If you wish to reduce the number of contractor(s) on a booking you will incur a charge of £40 per contractor

 

3.0 Service

3.1 Our Staff are self-employed independent contractors and are not our employees

3.1.1 Butler Bookings vigorously vets all our contractors to ensure only the most reliable staff are used

3.2 Customers must be aware that Butler Bookings is completely at the mercy of the individual contractor(s) to hold their word and can not issue compensation if they fail to arrive however we will issue a full refund of all monies paid.

3.3 If a contractor(s) is late to a booking they will make up the time they are contracted for. If there is a strict schedule and due to being late the contractor(s) isn't able to work the full of amount time they have been booked for then a part refund will be given. We will not issue any compensation for lateness.

3.4 Our butlers must be respected at all times, the following is prohibited

3.4.1 To be encouraged to take part in activities of an illegal nature

3.4.2 Making the butler take part in activities that would make them feel uncomfortable

3.4.3 Encouraging the butler(s) to take part in activites that could endanger them in any way

3.4.4 Removing or lifting the butlers apron

3.4.5 Touching the butler(s) in intimate places

3.4.6 In the above circumstances, the Butler reserves the right to cancel the booking and leave the event, any fee paid to us will be non refundable

 

4.0 Insurance

4.1 We have full public liability insurance in place for your peace of mind, we can send our certificate as proof once a booking has been secured.

 

5.0 Cancellations

5.1 If you wish to cancel a booking, you have up to 7 days after making the payment to be entitled to a full refund, after the 7 days you risk losing the deposit amount quoted in the original quote plus any admin fees

5.2 If there are less than 7 days between the booking confirmation and the event start date your right to cancel ends after the payment is made

5.3 If the full balance of the booking has been paid and you wish to cancel after 7 days then we will refund any funds paid over and above the deposit detailed on our original quotation email, not including any admin fees

5.4 If you cancel and there are less than 7 days until your event date then you will lose the full fee for the booking

6.0 Photographs

6.1 Unless stated otherwise any photographs forwarded to us may be used solely on the business website and will not be passed on to any third parties

7.0 Disclaimer

7.1 We are not responsible for loss or damage to personal/private property or clothing, including death or injury, caused by negligent or reckless acts including the misuse of drink or drugs during the booking

7.2 Despite our own heavy vetting of butlers to ensure only the very best are on our books, our butlers and staff are self employed independant contractors and therefore liable for their own actions