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SITE AND BOOKING TERMS AND CONDITIONS


BY ENTERING THE SITE OR MAKING A BOOKING YOU ARE ACCEPTING THESE TERMS AND CONDITIONS.

THE SERVICE WE PROVIDE IS TO ACT AS YOUR AGENT WHEN YOU WANT TO MAKE A BOOKING.

OUR TERMS AND CONDITIONS CHANGE FROM TIME TO TIME AND YOU AGREE THAT EACH TIME YOU VISIT THE SITE YOU WILL VISIT THIS PAGE.

IF ANYTHING IN THESE TERMS AND CONDITIONS IS UNCLEAR, PLEASE CONTACT US BEFORE MAKING A BOOKING.


1. AGREEMENT

Both you and we agree to be bound by these Terms and Conditions.

2. DEFINITIONS

There are some definitions at the bottom of the page.

3. YOUR PROMISES TO US

You warrant and agree:

The Site

3.1 in relation to the Site that:

3.1.1 if you follow any links we have on the Site, you will read the terms and conditions on the sites we link you to;

3.1.2 you won’t use robots, spiders, scrapers or similar things on the Site;

3.1.3 you won’t try to get around any things we put on the Site to stop or limit access to parts of it;

3.1.4 you won’t do anything that might cause our System to crash;

3.1.5 you won’t steal, borrow, copy or otherwise obtain the Site or any part of it for use in any other site or application;

3.1.6 you won’t try to modify, translate, adapt, edit, decompile, disassemble or reverse engineer any programs we use in connection with the Site or the services it offers;

3.1.7 you won’t copy, imitate or use the trademarks and/or designs and/or layout or anything else which would usually amount to intellectual property and which we own;

The Booking

3.2 in relation to your Booking and on behalf of yourself and each member of your Group that:

3.2.1 you have the right to make this Agreement;

3.2.2 you have the authority of and act as agent for all others on whose behalf you are making the Booking;

3.2.3 you are over the age of 18 years;

3.2.4 all of the information you give to us when you make a Booking is true, accurate and complete and that you are not acting as agent for anyone else apart from the people in your Group;

3.2.5 you have told us before the delivery of our services of anything which might affect the Booking or any advice or assistance we or the Butler might give including any disabilities to which you or a member of your Group are subject and which may affect the delivery of the Butler’s services;

3.2.6 you will follow any advice we give you in relation to the Booking; if you choose not to take it we will not be liable for the consequences;

3.2.7 you will ensure, at all times, that the Butler may operate within a safe environment and that you and members of your Group will:

3.2.7.1 act with due and proper respect to the Butler;

3.2.7.2 not have any physical contact with or verbally molest a Butler;

3.2.7.3 at all times comply with the reasonable requests and conditions of the Butler; and

3.2.7.4 at all times ensure that the Butler may carry out his duties in a safe environment.

If you break this sub-Clause your Booking may be cancelled and you will not be entitled to any compensation.

3.2.8 You will not make direct arrangements with your Butler for his future services and, if you break the provisions of this clause, we will be entitled to recover directly from you the loss of commission we would otherwise have received.

4. INTELLECTUAL PROPERTY

4.1 Either we or our affiliates own all of the information and intellectual property on the Site.

4.2 You don’t have the right to copy or use any of that information or intellectual property other than to use the Site, unless we give that right to you.

5. OUR ROLE

5.1 When making a Booking for services, you acknowledge and agree that we will be acting as your agent (we are not the agent of the Butler).

5.2 On your behalf, we will make a contract with the Butler when you confirm your Booking.

6. THE PROCESS

6.1 No contract exists between you and the Butler until we have indicated to you that the Booking has been accepted by the Butler.

6.2 We will not request any payment from you until the Booking has been accepted by the Butler and we have confirmed we have availability.

7. PAYMENT

7.1 We will not take any payment from you until the Butler has accepted the Booking.

7.2 You must make payment of all monies due for the Booking at least two weeks before the date of the Booking. We have the right to terminate the agreement if payment is not made by that time, without notice or payment of any compensation for such termination.

7.3 We agree to make no charge to you for the services we provide and you accept that we earn money by way of commission deducted from the payments we make to the Butlers.

7.4 If you make a payment for a Booking using the services we provide and that payment is later dishonoured, taken back by your bank or we are otherwise obliged to return it to your bank, then and in any such instance, you agree that you will repay to us:

7.4.1 the amount dishonoured, taken back or returned;

7.4.2 a sum of at least £30 to cover the administrative expenses which we incur as a result;

7.4.3 an amount equivalent to interest at the rate of 6% above the base rate from time to time of Barclays Bank PLC on such amount from the date upon which the money ceased to be held to our credit to the date we receive payment from you (whether before or after judgment);

and accept that, as an alternative, we may cancel the Booking without notice.

8. CHANGES, CANCELLATION AND COMPLAINTS

Cancellation

8.1 If you are buying services from us as a consumer then the following provisions apply:

8.1.1 for the purpose of the Regulations we may confirm these Terms and Conditions and the goods and services we are providing to you in the email in which we confirm your Booking;

8.1.2 If there are less than 14 days between the date the Booking was made and the Booking date, your right to cancel ends after the Booking is made, no refunds will be offered for cancellations made within this period.

8.1.3 if sub-clause 8.1.2 doesn't apply, you may cancel any Booking by telling us in writing (either by letter sent by 1st Class Signed For delivery or email to the address from which the Booking was confirmed) within the period of 14 days from the date the Booking was made and in that event we will refund to you 100% of the cost of that Booking. Unless we agree otherwise you must cancel the whole Booking and not part of it;

8.1.4 if you cancel after the date referred to in sub-Clause 8.1.3 you will be obliged to pay:

a. if cancellation is more than 14 days from the date of the Booking no additional payment will be required, but you will lose all sums paid to us before that cancellation; and

b. if cancellation takes place within 14 days of the Booking you will be obliged to pay the full balance, which includes the fee due to the Butler.

8.2 If you are not purchasing as a consumer, you may not cancel the Booking unless there is an alternative agreement in place.

8.3 If we or the Butler are not able to honour your Booking for any reason, we may cancel that Booking (even at short notice) and in that event our sole liability will be to refund to you the amount you have paid to us for the Booking.

Amendment

8.4 If you wish to amend your Booking we:

8.4.1 will advise the Butler and assist you in making that amendment but you accept and agree that we have no control over whether an amendment can be made;

8.4.2 will not be able to reduce the hours of the Booking;

8.4.3 may be able to reduce the number of Butlers attending but cannot guarantee that;

8.4.4 may make a reasonable charge for any such amendments.

Delays

8.5 You acknowledge that your Booking is for a specific time and if you or your premises are not available at that time the Butler may ask us to cancel the Booking but will be able to retain the fee.

8.6 If you feel that there may be a delay, you agree to contact us as soon as you are aware of the delay and we will contact the Butler in order to find out if they can accommodate that delay.

8.7 If the Butler does not arrive on time, let us know as soon as you can and we will do our best to arrange a solution.

Butler Failure

8.8 If the Butler lets you down, please follow these simple rules:

8.8.1 As soon as you can, tell the Butler and make a note of the time and date of your complaint and details of what, if any, promises have been made.

8.8.2 If the Butler doesn’t solve the problem quickly get in touch with us.

8.8.3 Remember that the earlier you tell the Butler (or us) about the problem, the sooner it can be solved – if you don’t make a complaint until after the event is over, there is very little that can be done.

8.8.4 If the Butler is unable to honour the Booking, we will use our best endeavours to arrange for a substitute Butler to take over the Booking, on the same terms as the original Booking.

8.9 If you have booked two or more Butlers for an event and one or more fails to arrive, we will ensure you receive a rateable refund for the missing butler(s).

8.10 If the Butler is late for a Booking, he will make up any lost time at that Booking and, if that is not possible, we will arrange a rateable refund of the fee you have paid.

8.11 If the Butler fails to arrive, our sole liability to you is to arrange the refund of the fee you have paid us.

9. BANK/CREDIT CARD NUMBERS

We will not retain any information relating to your bank or credit cards.

10. PRIVACY AND COOKIES

We and you agree that our Privacy and Cookie Policy forms part of these Terms and Conditions. https://www.butlerbookings.co.uk/privacy

11. DISCLAIMERS

11.1 We can’t promise that the Site will meet your needs; that it will work properly; that it will be fit for a particular purpose and that it will not infringe the rights of others.

11.2 We can’t promise that the Site will work with all systems; that it will be secure and that all information provided will be accurate.

11.3 Any advice given on the Site is general in nature and may not apply to you and/or your circumstances. You must take steps to double check that that advice is effective for you.

11.4 We take all reasonable efforts to test material before placing it on the Site. In the very unlikely event of any loss, disruption or damage caused by material on the Site, we cannot be held responsible for any loss, disruption or damage to your data or computer system which may occur.

11.5 Because we cannot know and understand your personal circumstances, we cannot guarantee suggestion in any material we provide will cause any specific outcome and any and all such material is provided by way of general suggestion only and not in any form of warranty on our part as to any outcome you may achieve.

11.6 The only rights you have under these Terms and Conditions are those mentioned within them. If a right is not mentioned (unless it is a right given to you under the laws of England and Wales) then it does not exist.

12. PROBLEMS AND COMPLAINTS

12.1 If you experience delays or difficulties with your Booking you must contact us on 0800 002 9095 as soon as you can.

12.2 You should always try to resolve the problem as soon as you can with the Butler, and you have a legal duty to keep your losses to a minimum but our Customer Charter applies to all Bookings.

13. AVAILABILITY OF THE SITE

13.1 We never guarantee that the Site will be available all the time and if it’s not available for any reason you can’t hold us responsible for anything you lose as a result.

13.2 We have the right to change the Site and the services it offers, suspend it or stop it at any time.

14. LIMITATION OF LIABILITY

14.1 As far as we are allowed by law, we deny liability for any losses of all kinds which you incur from visiting the Site. You use the Site at your own risk.

14.2 Nothing in these Terms and Conditions excludes or restricts our liability for death or personal injury resulting from any negligence or fraud on our part.

15. LINKS TO OTHER WEBSITES

15.1 We don’t control any of the websites we link to and so we can’t be responsible for the content of such websites and disclaim liability for any losses which come out of you using them.

15.2 Just because we link to a site does not mean that we endorse or recommend that site.

15.3 We can never guarantee that a link will work.

15.4 If you find any link we offer to be offensive, please let us know and we will consider removing it.

15.5 If you link to any other site using the Site then you understand that separate conditions will apply to those sites and that we have no control over those conditions – so you agree that you will read and understand them before using those sites.

16. MODIFICATIONS TO THESE TERMS AND CONDITIONS AND THE SITE

16.1 We’ve already said this, but we need to make it clear that these Terms and Conditions will change from time to time and we don’t have the resources to let all our visitors know about the changes. As a result you MUST come back to this page to make sure that we haven’t changed these Terms and Conditions and whenever you access the Site, you are confirming to us that you are aware of any changes.

16.2 We’ve also got the right to change the Site as and when we want to, but these Terms and Conditions will still apply to any changes we make.

17. GENERAL MATTERS

17.1 These Terms and Conditions are made under the laws of England and Wales and that is the only jurisdiction which can govern it.

17.2 We and you agree that any agreement to which these Terms and Conditions apply does not form the basis of any partnership or co-venture.

17.3 These Terms and Conditions supersede any previous agreement between the parties in relation to the matters dealt with in them and represents the entire understanding between the parties.

17.4 Time will not be of the essence in any part of these Terms and Conditions.
17.5 All parties acknowledge and agree that they have not entered into any agreement to which these Terms and Conditions apply in reliance on anything said or promised by the other which is not in these Terms and Conditions.

17.6 If something outside our control happens and that prevents us from performing our services then you accept that we are not liable for the consequences of that failure (this includes such things as strikes, riots, fires, explosions, war, floods and so on). If such an event does happen we will tell you as soon as we are able and resume the service as soon as we can. If we cannot perform the service within a reasonable time, we can cancel it.

17.7 If a Court or other body says that any part of these Terms and Conditions is unenforceable, the rest of them will stand.

17.8 If either you or we need to give formal notice to the other it must be done by email to the address that each of us gives to the other from time to time.

17.9 These Terms and Conditions contain the entire understanding between us.

THE SCHEDULE

Definitions

We, our, us means BUTLER BOOKINGS

Site means www.butlerbookings.co.uk.

Your, your means you, a visitor to the Site or the person making the Booking.

Booking means any booking or reservation made using the Site.

Content means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of the Site.

Group means any group on whose behalf you are making a Booking.

Regulations means the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Butler means the person, firm or company providing the services you seek to book.

System means the system or systems we use in connection with the Site.

Terms and Conditions means these terms and conditions.

User means any person, firm or company using the Site for any purpose.


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